Escalate an unresolved electricity complaint to NEPRA

This is an escalation route. It is not the first contact for a routine outage or billing complaint.

Citizen Route

Full public record

These fields preserve the complete public record for checking and reuse. They are not needed for the main answer above.

Record ID

crt-nepra-electricity-complaint-lahore

Route Type

appeal

Institution Id

Place Ids

Service Labels

Channels

Availability Status

available

Steps

First lodge the complaint with LESCO through 118, 8118 or the power-sector complaint system.
Keep the LESCO complaint number and the bill reference number.
Use NEPRA when LESCO has not redressed the grievance or has unjustly turned it down.