{
  "id": "crt-nepra-electricity-complaint-lahore",
  "recordType": "citizenRoute",
  "title": "Escalate an unresolved electricity complaint to NEPRA",
  "routeType": "appeal",
  "institutionId": "ins-national-electric-power-regulatory-authority",
  "placeIds": [
    "plc-pk-punjab-lahore-district"
  ],
  "serviceLabels": [
    "Electricity complaint escalation",
    "LESCO complaint follow-up"
  ],
  "channels": [
    {
      "channelType": "web",
      "label": "NEPRA Consumer Complaint Management System",
      "value": "https://nepra.org.pk/CAD-Database/CMS-CAD/home.php"
    },
    {
      "channelType": "phone",
      "label": "NEPRA Provincial Office Lahore",
      "value": "+92 42 99333931"
    },
    {
      "channelType": "email",
      "label": "NEPRA Consumer Affairs Lahore",
      "value": "cadlahore@nepra.org.pk"
    },
    {
      "channelType": "in-person",
      "label": "NEPRA Provincial Office Lahore",
      "value": "1st Floor, Link Arcade, 54-B GECH Society, Phase 3, Link Road, Model Town, Lahore"
    }
  ],
  "availabilityStatus": "available",
  "steps": [
    "First lodge the complaint with LESCO through 118, 8118 or the power-sector complaint system.",
    "Keep the LESCO complaint number and the bill reference number.",
    "Use NEPRA when LESCO has not redressed the grievance or has unjustly turned it down."
  ],
  "evidenceState": "verified",
  "citations": [
    "cit-nepra-electricity-complaint-route-2026",
    "cit-nepra-lahore-contact-2026"
  ],
  "lastCheckedDate": "2026-08-04",
  "reviewState": "reviewed",
  "notes": "This is an escalation route. It is not the first contact for a routine outage or billing complaint."
}