{
  "id": "src-pitb-wasa-complaint-management-system",
  "recordType": "source",
  "title": "WASA complaint management system",
  "sourceType": "webpage",
  "issuer": "Punjab Information Technology Board",
  "retrievalDate": "2026-08-04",
  "originalUrl": "https://pitb.gov.pk/node/123",
  "rightsStatus": "Official public webpage. Reuse terms have not been assessed.",
  "verificationStatus": "checked",
  "reviewState": "reviewed",
  "notes": "The page says complaints are recorded location-wise and assigned to the relevant XEN or SDO, with an SMS, feedback call and before-and-after field photos. The public page does not expose the internal geographic assignment table. Direct archival retrieval timed out on 4 August 2026."
}