{
  "id": "src-nepra-consumer-complaint-portal-2026",
  "recordType": "source",
  "title": "NEPRA Consumer Complaint Management System",
  "sourceType": "webpage",
  "issuer": "National Electric Power Regulatory Authority",
  "retrievalDate": "2026-08-04",
  "originalUrl": "https://nepra.org.pk/CAD-Database/CMS-CAD/home.php",
  "rightsStatus": "Official public complaint portal. Reuse terms have not been assessed.",
  "verificationStatus": "checked",
  "reviewState": "reviewed",
  "notes": "The portal provides complaint registration. Its declaration requires the consumer to have first approached the concerned distribution company or licensee and not obtained redress."
}