{
  "id": "opu-sngpl-lahore-dha-complaint-center",
  "recordType": "operatingUnit",
  "name": "DHA Complaint Center",
  "unitType": "subdivision",
  "institutionId": "ins-sui-northern-gas-pipelines",
  "parentOperatingUnitId": "opu-sngpl-lahore-regional-office",
  "functionIds": [
    "fun-lahore-natural-gas-distribution"
  ],
  "territoryLabel": "Complaint Center listed in the SNGPL Lahore directory. The service boundary was not published.",
  "boundaryStatus": "unavailable",
  "publicChannels": [
    {
      "channelType": "phone",
      "label": "Office",
      "value": "042-35743729"
    },
    {
      "channelType": "in-person",
      "label": "Address",
      "value": "73-K Commercial Area, Phase III, DHA, Lahore"
    }
  ],
  "evidenceState": "verified",
  "evidenceGap": "The office, address and in-charge are verified. The service territory and reporting branch were not published in the directory.",
  "citations": [
    "cit-sngpl-contact-directory-lahore-2026"
  ],
  "lastCheckedDate": "2026-08-04",
  "reviewState": "reviewed",
  "notes": "A nearby office is not automatically the office serving an address. Confirm from a bill or SNGPL before a formal case."
}