{
  "id": "crt-wasa-lahore-1334",
  "recordType": "citizenRoute",
  "title": "WASA Lahore complaint route",
  "routeType": "complaint",
  "institutionId": "ins-wasa-lahore",
  "placeIds": [
    "plc-pk-punjab-lahore-wasa-service-area"
  ],
  "serviceLabels": [
    "Water supply",
    "Sewerage",
    "Drainage"
  ],
  "channels": [
    {
      "channelType": "phone",
      "label": "WASA Lahore helpline",
      "value": "1334"
    },
    {
      "channelType": "phone",
      "label": "Complaint Monitoring Cell",
      "value": "042-99332100-01"
    },
    {
      "channelType": "in-person",
      "label": "WASA Lahore head office",
      "value": "2 Zahoor Elahi Road, Gulberg II, Lahore"
    },
    {
      "channelType": "email",
      "label": "General email",
      "value": "info@wasalhr.pk"
    }
  ],
  "availabilityStatus": "available",
  "steps": [
    "Report the service failure through 1334 with the exact road and landmark. The complaint system records the location and assigns the case to the relevant XEN or SDO. Keep the complaint number and SMS.",
    "If it remains unresolved, contact the Complaint Monitoring Cell and quote the complaint number.",
    "Use the relevant O&M office or submit a written complaint to the head office when a field response or a record is needed.",
    "For alleged delay, neglect or maladministration after giving WASA a reasonable chance to act, use the Punjab Ombudsman route."
  ],
  "evidenceState": "verified",
  "citations": [
    "cit-wasa-lahore-functions",
    "cit-wasa-lahore-contacts",
    "cit-pitb-wasa-complaint-routing",
    "cit-punjab-ombudsman-complaints"
  ],
  "lastCheckedDate": "2026-08-04",
  "reviewState": "reviewed",
  "notes": "The public directory confirms the channels. PITB confirms location-wise XEN or SDO assignment, SMS, feedback and field-photo workflow. Neither page exposes the internal geographic assignment table, a complete service-level escalation clock or a live complaint-status API."
}