{
  "id": "crt-sngpl-1199",
  "recordType": "citizenRoute",
  "title": "SNGPL gas complaint route",
  "routeType": "complaint",
  "institutionId": "ins-sui-northern-gas-pipelines",
  "placeIds": [
    "plc-pk-sngpl-service-area"
  ],
  "serviceLabels": [
    "Natural gas supply",
    "Gas emergency",
    "Gas billing"
  ],
  "channels": [
    {
      "channelType": "phone",
      "label": "Uniform complaint number",
      "value": "1199"
    },
    {
      "channelType": "web",
      "label": "Online complaint form",
      "value": "https://www.sngpl.com.pk/complaints.jsp?mdids=89"
    }
  ],
  "availabilityStatus": "available",
  "evidenceState": "verified",
  "citations": [
    "cit-sngpl-complaint-1199",
    "cit-sngpl-complaint-categories-2026"
  ],
  "lastCheckedDate": "2026-08-03",
  "reviewState": "reviewed",
  "notes": "SNGPL uses one intake for ordinary complaints and leakage, fire, blast and non-consumer emergency categories. No separate emergency-only number was shown on the checked complaint page."
}