{
  "id": "crt-punjab-police-complaint-1787",
  "recordType": "citizenRoute",
  "title": "Punjab Police IGP complaint route",
  "routeType": "complaint",
  "institutionId": "ins-punjab-police",
  "placeIds": [
    "plc-pk-punjab"
  ],
  "serviceLabels": [
    "Police complaint",
    "Internal accountability"
  ],
  "channels": [
    {
      "channelType": "phone",
      "label": "IGP Complaint Helpline",
      "value": "1787"
    }
  ],
  "availabilityStatus": "available",
  "evidenceState": "verified",
  "citations": [
    "cit-punjab-police-1787",
    "cit-punjab-police-emergency-helplines"
  ],
  "lastCheckedDate": "2026-08-02",
  "reviewState": "reviewed",
  "notes": "Use 1787 for complaints. Call Police Emergency 15 when immediate help is needed."
}