{
  "id": "crt-punjab-emergency-service-feedback",
  "recordType": "citizenRoute",
  "title": "Rescue 1122 feedback and complaint route",
  "routeType": "complaint",
  "institutionId": "ins-punjab-emergency-service",
  "placeIds": [
    "plc-pk-punjab-lahore-district"
  ],
  "serviceLabels": [
    "Feedback",
    "Complaint",
    "Information"
  ],
  "channels": [
    {
      "channelType": "phone",
      "label": "Feedback phone",
      "value": "0333-3331122"
    },
    {
      "channelType": "email",
      "label": "Chief Public Information Officer",
      "value": "pio@rescue.gov.pk"
    },
    {
      "channelType": "postal",
      "label": "Written submission",
      "value": "Chief Public Information Officer, Rescue Headquarters, Thokar Niaz Baig, Lahore"
    }
  ],
  "availabilityStatus": "available",
  "steps": [
    "Use 1122 for an active emergency.",
    "Use this route for a suggestion, complaint or follow-up after the emergency response."
  ],
  "evidenceState": "verified",
  "citations": [
    "cit-punjab-emergency-service-feedback-route-2026"
  ],
  "lastCheckedDate": "2026-08-03",
  "reviewState": "reviewed",
  "notes": "This route is intentionally separate from the 1122 emergency number."
}