{
  "id": "crt-pma-lahore-mass-transit-contact",
  "recordType": "citizenRoute",
  "title": "Punjab Masstransit Authority public contact",
  "routeType": "other",
  "institutionId": "ins-punjab-masstransit-authority",
  "placeIds": [
    "plc-pk-punjab-lahore-district"
  ],
  "serviceLabels": [
    "Metrobus",
    "Orange Line",
    "Mass transit"
  ],
  "channels": [
    {
      "channelType": "phone",
      "label": "PMA contact centre",
      "value": "042-111-222-627"
    }
  ],
  "availabilityStatus": "available",
  "evidenceState": "verified",
  "evidenceGap": "A public route-specific escalation ladder, service-level response time and live disruption feed were not found.",
  "citations": [
    "cit-pma-lahore-metrobus-2026"
  ],
  "lastCheckedDate": "2026-08-03",
  "reviewState": "reviewed",
  "notes": "Use the published PMA number for system information and complaints. Emergency incidents still belong with the relevant emergency service."
}