{
  "id": "crt-pma-lahore-helpline",
  "recordType": "citizenRoute",
  "title": "Punjab Masstransit Authority Lahore contact",
  "routeType": "contact",
  "institutionId": "ins-punjab-masstransit-authority",
  "placeIds": [
    "plc-pk-punjab-lahore-district"
  ],
  "serviceLabels": [
    "Lahore Metrobus",
    "Orange Line",
    "Feeder routes"
  ],
  "channels": [
    {
      "channelType": "phone",
      "label": "Lahore mass-transit contact",
      "value": "042-111-222-627"
    }
  ],
  "availabilityStatus": "available",
  "evidenceState": "verified",
  "citations": [
    "cit-punjab-masstransit-authority"
  ],
  "lastCheckedDate": "2026-08-02",
  "reviewState": "reviewed",
  "notes": "This is an institution-level contact. Service-specific complaints and contracted operators still need separate route records."
}