{
  "id": "crt-lwmc-1139",
  "recordType": "citizenRoute",
  "title": "LWMC waste complaint route",
  "routeType": "complaint",
  "institutionId": "ins-lahore-waste-management-company",
  "placeIds": [
    "plc-pk-punjab-lahore-lwmc-service-area"
  ],
  "serviceLabels": [
    "Solid waste",
    "Street cleaning"
  ],
  "channels": [
    {
      "channelType": "phone",
      "label": "Waste helpline",
      "value": "1139"
    },
    {
      "channelType": "web",
      "label": "Register complaint",
      "value": "https://suthra.punjab.gov.pk/complaint.php"
    },
    {
      "channelType": "web",
      "label": "Track complaint",
      "value": "https://suthra.punjab.gov.pk/track-complaint.php"
    }
  ],
  "availabilityStatus": "available",
  "evidenceState": "verified",
  "citations": [
    "cit-lwmc-public-services",
    "cit-suthra-punjab-official-complaint-channels"
  ],
  "lastCheckedDate": "2026-08-02",
  "reviewState": "reviewed",
  "notes": "Official government sources publish 1139. The official Suthra site also offers complaint filing and tracking. No routine service appeal or response-time standard has been verified."
}