{
  "id": "crt-lahore-wastewater-project-grm",
  "recordType": "citizenRoute",
  "title": "Lahore wastewater project grievance route",
  "routeType": "complaint",
  "institutionId": "ins-wasa-lahore",
  "placeIds": [
    "plc-pk-punjab-lahore-wasa-service-area"
  ],
  "serviceLabels": [
    "Construction impacts",
    "Livelihood impacts",
    "Environmental and social complaints"
  ],
  "channels": [
    {
      "channelType": "in-person",
      "label": "First tier",
      "value": "Grievance Redress Cell at the construction site"
    },
    {
      "channelType": "in-person",
      "label": "Second tier",
      "value": "LWWMP Project Management Unit"
    },
    {
      "channelType": "in-person",
      "label": "Third tier",
      "value": "WASA Lahore management"
    },
    {
      "channelType": "web",
      "label": "Independent AIIB mechanism after project-level routes",
      "value": "https://www.aiib.org/en/about-aiib/who-we-are/project-affected-peoples-mechanism/how-we-assist-you/index.html"
    }
  ],
  "availabilityStatus": "limited",
  "steps": [
    "Take a project-related grievance to the site Grievance Redress Cell.",
    "Escalate an unresolved grievance to the Project Management Unit committee.",
    "Escalate an unresolved second-tier grievance to WASA Lahore management.",
    "Where the AIIB mechanism applies, project-affected people may approach it after project-level or AIIB management routes do not resolve the concern."
  ],
  "evidenceState": "verified",
  "citations": [
    "cit-aiib-lahore-project-grm",
    "cit-aiib-lahore-sep-grm"
  ],
  "lastCheckedDate": "2026-08-02",
  "reviewState": "reviewed",
  "notes": "Site addresses and named committee members must be published when execution locations are active. Until then the route is structurally verified but operationally limited."
}