{
  "id": "crt-electricity-ccms-118",
  "recordType": "citizenRoute",
  "title": "Electricity complaint contact centre",
  "routeType": "complaint",
  "institutionId": "ins-lahore-electric-supply-company",
  "placeIds": [
    "plc-pk-punjab-lesco-service-area"
  ],
  "serviceLabels": [
    "Electricity supply",
    "Electricity billing"
  ],
  "channels": [
    {
      "channelType": "phone",
      "label": "Power-sector contact centre",
      "value": "118"
    },
    {
      "channelType": "other",
      "label": "SMS complaint short code",
      "value": "8118"
    },
    {
      "channelType": "web",
      "label": "Customer Complaint Management System",
      "value": "https://ccms.pitc.com.pk/home"
    }
  ],
  "availabilityStatus": "available",
  "evidenceState": "verified",
  "citations": [
    "cit-electricity-ccms"
  ],
  "lastCheckedDate": "2026-08-02",
  "reviewState": "reviewed",
  "notes": "This is the first-contact route. NEPRA provides a separate regulatory complaint route after or alongside the licensee process where the governing rules allow it."
}