{
  "id": "cit-nepra-electricity-complaint-route-2026",
  "recordType": "citation",
  "sourceId": "src-nepra-consumer-complaint-portal-2026",
  "locator": {
    "label": "Complaint registration declaration and distribution-company fields"
  },
  "note": "The portal requires the consumer to identify the distribution company and states that the licensee should first have been approached without satisfactory redress.",
  "reviewState": "reviewed"
}